Complaints Policy

COMPLAINTS MANAGEMENT POLICY

Complaints are best addressed by students, parents, teachers, principals, parish priests and support staff working in partnership.

Our Catholic School’s Beliefs and Values

At St. Leonard’s we strive to be a community of faith, hope and love where communication takes place in an environment of transparency, respect, compassion, tolerance and inclusion in the interests of all students.

Within the reality of the schooling experience, it is recognised that from time to time misunderstandings and differences will occur, and that these need to be resolved satisfactorily in partnership with members of our school community. Addressing such matters within a framework of dignity, respect and truth can provide powerful opportunities to model the love of Christ in the reality of our contemporary world.

Raising Complaints

In the first instance, a complaint should be made to the school with a face-to-face meeting.

 

COMPLAINTS POLICY